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Shipping & Returns

Sendings:
			
Sweet Seeds sends orders by distincts sending company: posts, NACEX, MRW, SEUR… Deliveries for the others countries where we send orders will be realized by their national agents system.

We only send to Spain, Italy, England, Swiss, Holland, Austria ,Canada ,Ireland and czech republic.

Sending of goods will be possible, in a period of 1 or 2 days, when goods are available in stock. If goods are not available, we’ll advise the client about  the estimated time necessary for the sending.

If your order include a product that is not available, you can choose if you prefer to receive everything with a UNIQUE sending (and we send it when everything is available) or with two sendings, we’ll send you for first products that are available in stock and with a following sending the products that were not available. Separated sendings will be treat like distinct for the sending costs.

Availability/Delivery time:

Sweet Seeds Online has  a considerable store, and works with officials wholesales dealers of the principals trade-marks. However sometimes some products may be temporary sold out so is not possible to arrange all the goods for a fast delivery.
The indicated availability of the products has to be consider as indicative and depend from correspondent  producers and/or wholesales dealer.
In no case any delay may be imputed to Sweet Seeds, considering that it may depend from third parties.

Questions and Sending Problems:

For any questions or any sending problem you can contact us calling at +34 963 890 403.

Is indispensable, for receiving a sending assurance answer as soon as possible for any impact on transport,  remember to write near your sign, in the delivery note you are signing without controlling, the phrase “Signed without control”. Besides, if is evident that the package is damaged or if you find any defect, write in the delivery note everything you have recived in bad conditions. You can reject the package if it is damaged or manipulated. If you find any difference from what you have ordered and what you have received , inform us sending an e-mail at info@weetseeds.es, writing the sending number, invoice number and explaining the differences you have find, write also a telephone number to contact you if we need. When we receive this mail we’ll assign you an incident number that you have to keep until the problem is solved.

We remember that we can’ accept complaints beyond 24 hours after the receiving of the package.

Refunds:

Products we offer in our shop are guaranteed from the principal commercial trade-mark. Offer the best quality and best guarantee is our compromise with customers. If, for any reasons,  you are not satisfied with your order you have 7 days, starting from the receiving day, to refund it. (art.44 law 7/1996, 15 of January……………………………………………………..). Is enough you contact us at infosweetseeds, specifing the sending number, invoice number and writing your name, complete address, telephone number and refund reasons. You can also send us a letter to:  Sweet Seeds S.L. C/ Reverendo Jose’ Mar¡a Pinazo n 9 bajo izq., 46020, Valencia. As we receive the form we’ll assign you a refund number that you have to write on the the package that you refund, when the refund is authorize. Sweet  Seeds won’t accept refunds that don’t have this number or arrive at bearings due. When is passed the 7 days period, in which you have the right to stop the purchase we will accept only refunds authorized by SweetSeeds. To request the authorization the customer  have to contact sweetseeds using this application,  when authorized, we will send you the address where you can send goods and the conditions to accept the refund.

Refunds products  must be returned as they were delivered, without using it.

•	In case of refund, sending  and recollecting costs  will be borne by the customer. To realize the refund, the product have to be in perfect conditions, keeped in its original packing. We won’t refund products that don’t  arrive in their original packing in perfect conditions. When we receive products in our stock, after controlling the conditions of them, we’ll proceed to refund all the costs to the customer.

•	Returns are accepted for defective or wrong products, being the customer who will pay the sending, when products arrive to our shop we will control the conditions of them or error and we’ll send you the right order without any cost. You have a 7 days period, starting from the delivery day, to communicate all the circumstances. To realize your refund you can call at 963 890 403 or write an e-mail at infosweetseeds.

•	When you receive the form, we assign you an incidence number that you have to keep till the solving of the problem and that have to be written on the package when the sending is authorized. When we receive the products we’ll control the quality of them and we’ll refund you everything without others sending costs.

All the products have to be send by any sending company or by free house post, on the contrary will be refund.
We don’t accept refunds for the following products:

•	Products ordered by a special order (including catalogues)

•	Seeds

•	Products that may be copied or reproduced (DVDs, magazines, books, etc…) will  be refunds only if they are in the original package.

•	Lamps

•	Products out of stock.

For any questions phone us at +34 963 890 403

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